Atlanta, GA
Full-time
Salary: $110,000.00 to $120,000.00 /year


Responsibilities and Duties

  • Analyze requirements, identify efficiencies and recommend best practices centered around simplicity and supportability.
  • Implement out-of-the-box solutions to the extent possible for the above process modules in coordination with partner teams.
  • Assist in defining and grooming user stories for feature requests.
  • Develop (implement) user stories as assigned.
  • Document code and solutions for transition to operational support teams.
  • Train operational support teams and system users on solutions being promoted to production as needed
  • Assist with user acceptance testing.

Required Experience, Skills and Qualifications

Required Qualifications

  • Work Experience: 3+ years as ServiceNowdeveloper or administrator
  • Certifications: ITIL Foundations Certification, ServiceNow developer or system administration certification a plus.
  • Skills: Strong ServiceNow configuration and development skills, solid understanding of the ITIL framework and all phases of the service lifecycle. Experience with process design and ServiceNow Security Operations module a plus. Experience using Agile development methods, and well versed in leveraging ServiceNow Update Sets and regression testing.

Preferred Qualifications:

  • ITIL Foundations Certification,
  • ServiceNow System Administration Certification

Preferred Skills:

  • ServiceNow Service PortalDevelopment,
  • current experience in Kingston release (or higher).

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