Columbus, OH

Job Description

·Work with Program leadership to align operating model, organization structure, decision rights, processes, and management systems with business priorities.

·Collaborate with Program leadership and program partners to develop strategy and plan for maturing program service delivery model, operating model, and core processes.

·Consult with Program leaders on strategies and tactics to support organization effectiveness (i.e., operating model, program structure, roles and accountabilities), to support current needs and long-term sustainability.

·Promote and facilitate the use of proven OD and OCM approaches and tools.

·Provide leadership and coaching to OCM team members.

·Leverage OD expertise to conduct evidence-based needs assessment/root cause analysis activities to prioritize resolution of gaps/problems.

·In consultation with Program leadership, prioritize recommendations for short- and long-term organizational effectiveness enhancement initiatives

·Support role definitions (knowledge / skills / capabilities) to support Program’s functional operating model

·Provide Program OCM oversight for OCM activities internal to the Program as well as for externally facing enterprise OCM / Communication activities; ensure quality of all OCM initiatives and output for Program

·Develop and refine Program’s OCM approaches and tools; drive efficiency through focus on reusability of information and tools; drive consistency across projects operational OCM initiatives

·Serve as a liaison to stakeholder groups and organizations where appropriate to promote project / program awareness and generate overall support for program activities and achievement of program objectives

·Lead required change assessments to define and document project-driven change impacts

·Lead the design, development, delivery and management of requisite plans, including communication plans, training plans, and engagement plans

·Oversee maintenance of reusable project / program artifacts (e.g. stakeholder identification matrices)

·Collaborate with team members to support risk mitigation / issue resolution

·Coordinate efforts with program / enterprise OCM / Communications teams to support consistent messaging and streamlined distribution of messages

·Partner with external organizations / stakeholder group as appropriate to support desired Program change / project outcomes

·Work with Project Mangers(s) and program PMO to integrate change management activities into integrated project and program plan

·Collaborate with Program leadership and functional leads to develop and socialize OD / OCM measures and metrics


·Guides large / diverse groups towards outcomes or through conflicts at higher levels of complexity.

·Demonstrated ability to Influence and support senior leaders across the organization on decisions related to alignment of resources, roles and responsibilities that add value to successfully realizing company strategy.

·Exceptional written and verbal communication skills

·Excellent active listening skills

·Ability to clearly articulate messages to a variety of audiences

·Ability to establish and maintain strong relationships at all organizational levels

·Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint, Visio)

·Ability to influence others and move toward a common vision or goal

·Flexible and adaptable; able to work in ambiguous situations

·Organized with a natural inclination for planning strategy and tactics

·Problem solving and root cause identification skills

·Strong executive presence; ability to tailor presentation style

·Must be a team player and able to work collaboratively with and through others

Strong PowerPoint “Story Telling” and communications skills targeted to audience


·Bachelor’s Degree in Business or related field; Master’s Degree preferred

·8 -10+ years of experience in organizational change management and OD

·Experience using with standard project management approaches, tools and phases of the project lifecycle

·Experience developing change strategy and plans, and as change management lead on a large-scale program

·Experience working with / understanding of nuances of working within federal, state, or public-sector entities a plus

·Digital program / project experience is a plus

·Change management certification or designation (e.g. Prosci) a plus

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