Dallas, TX
Salary: $13.00 /hour

Job Description

  • Provides telephone and technical support for helpdesk and all associated processes.
  • Provides tier one telephone support for hardware and software applications.
  • Utilizes help desk software to keep an accurate account of all incoming calls.
  • Routes call and notifies technicians of any critical situation requiring immediate attention.
  • Maintains the proper skills necessary to interface with a variety of users regarding specific problems.
  • Orders, receives and inventories all computer items purchased.
  • Assists in the maintenance and testing of network servers and associated equipment.Advises the Director of any issues that may effect the Information Services department.
  • 1 – 2 years experience in relevant field.

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