Salary: $13.00 /hour
- Provides telephone and technical support for helpdesk and all associated processes.
- Provides tier one telephone support for hardware and software applications.
- Utilizes help desk software to keep an accurate account of all incoming calls.
- Routes call and notifies technicians of any critical situation requiring immediate attention.
- Maintains the proper skills necessary to interface with a variety of users regarding specific problems.
- Orders, receives and inventories all computer items purchased.
- Assists in the maintenance and testing of network servers and associated equipment.Advises the Director of any issues that may effect the Information Services department.
- 1 – 2 years experience in relevant field.