Hartford, CT

DSS is seeking a Help Desk Analyst for a sizable laptop deployment over a period of two months. The person should be a self-starter; detail and customer service oriented, should have excellent written and oral skills and must also be able to work in a fast passed customer oriented environment.
IT services necessary for the completion/deployment, required maintenance and enhancement for the following:

  • Provide basic support and troubleshooting.
  • Maintain, update and modify all existing computers and laptops to the latest patch, virus and security standards.
  • Management, installation and monitoring of operating system and productivity software hotfixes and updates for all DSS computers.
  • Provide ongoing support of required technical documentation, asset Management, and the tracking of Adds, Moves and Changes of DSS equipment.

As part of the Information Technology Services (ITS), the consultant will be required to provide basic support and troubleshooting, such as hardware, software, password resets, printer support, break/fix instructions. A Level 1 tech gathers and analyzes information about the user’s issue and determines the best way to resolve their problem. Level 1 may also provide support for identified Level 2 and Level 3 issues where configuration solutions have already been documented.
Specific Services Required
Desktop Services:
Considerable imaging and deployment experience required. Familiarity with Free Open Ghost (FOG) a plus but not required. Diagnoses and resolves simple computer and software problems using a variety of diagnostic tools; uses diagnostic tools to identify hardware and/or software problems and initiates repair; rebuilds PCs and reconfigures user specific settings; installs new software releases of simple to moderate complexity; coordinates installation of and installs, modifies and maintains hardware and/or software; configures and installs terminal emulation software for host connection; performs related duties as required.
Network Services:
Provides first level support for basic network connectivity, or related network issues for the user community; assists with diagnoses and resolution of basic network problems; provides user support and on the spot training to users; performs related duties as required.
Required Skills / Experience
2 to 5 Years of experience in Information Technology (IT) operations support areas. At least 2 years of experience must be in a Help Desk team environment. The successful candidate must have strong interpersonal skills and the ability to thrive in a fast paced environment.
Skill Matrix
IT Help Desk Proficient 2-3 yrs

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